Terms of Service

Who we are & what Pethood is

Pethood is operated by [TODO: fill real legal entity details] ("Pethood", "we", "us"). Full company details are in our Imprint.

Pethood is a hyperlocal community that introduces pet people to one another. We help you discover neighbours, pets, and pet-friendly places nearby, ask and answer local questions, arrange playdates and meet-ups, and offer or request informal favours.

Pethood does not provide, broker, vet, supervise, or guarantee any pet-care service. We are not a pet-care marketplace, an employer, an agency, or an escrow service. Anything members arrange with one another — a walk, a playdate, letting a dog out, pet-sitting, or any other favour or activity — happens directly between those members, offline, and at their own risk, exactly as it would if you had asked in a local Facebook group. We do not verify identities, run background checks, or guarantee the conduct, reliability, safety, or suitability of any member, and we are not a party to and bear no responsibility for any arrangement members make.

Eligibility

You must be at least 18 years old (or the age of majority in your country) to use the Service. Where local law permits use by minors with parental or guardian consent, that consent must be given and supervised by a responsible adult. By using the Service you represent that you meet these requirements and that the information you provide is accurate.

Your account

You are responsible for:

• keeping your login credentials confidential and your account secure;
• all activity that happens under your account;
• providing accurate profile information and keeping it up to date;
• notifying us promptly of any unauthorised use of your account.

One person, one account. You may not impersonate others or create accounts for pets, businesses, or third parties except where the Service expressly allows it.

Acceptable use

When using the Service, you agree not to:

• break any applicable law or regulation, or infringe anyone's rights;
• harass, threaten, stalk, defame, or endanger any person or animal;
• post content that is unlawful, hateful, abusive, fraudulent, sexual, or harmful;
• misrepresent your identity, location, or your relationship to a pet;
• scrape, harvest, or misuse other members' personal data or location;
• spam, advertise, or solicit outside the features built for it;
• interfere with, attack, reverse-engineer, or attempt to disrupt the Service;
• use the Service to arrange anything illegal or anything that endangers an animal.

You can report content or members and block other members at any time. We may remove content or restrict accounts that breach these Terms.

Introductions, not services

Pethood is a place to meet, ask, and help out — not a booking platform. Favours and informal help between neighbours ("anyone around to let my dog out today?") are exactly that: favours arranged between members. We do not facilitate home access as a transaction, hold money, provide escrow, take a cut, or guarantee that any favour, meet-up, or playdate will happen, be safe, or go well.

You use your own judgement and take your own precautions when meeting people, visiting places, or letting anyone interact with you, your home, or your pet. Any future paid, verified-sitter feature (if and when offered) will have its own separate, clearly-labelled terms; until then all help on the Service is informal and peer-to-peer.

Your content & licence

You keep ownership of the photos, text, reviews, and other content you post ("Your Content"). You are responsible for it and confirm you have the rights to share it.

You grant Pethood a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, and display Your Content solely to operate, provide, secure, and improve the Service (for example, showing your posts to nearby members). This licence ends when you delete Your Content or your account, except for content others have re-shared, copies kept for legal or backup purposes, or anonymised/aggregated data.

Credits

Credits are a non-monetary, in-app reciprocity feature — a light way to recognise members who help out and take part. Credits have no cash value, cannot be purchased, sold, exchanged, transferred for money, or redeemed for cash, and are not a currency, a payment method, or property. They are not the way care is paid for on Pethood. We may adjust, expire, or remove credits, or change how the feature works, at our discretion and without liability.

No warranties

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, accuracy, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, and — to the maximum extent permitted by law — we make no warranty about any member, place, content, favour, meet-up, or arrangement made through the Service. Nothing in these Terms limits rights you have as a consumer that cannot be limited by law.

Limitation of liability

To the maximum extent permitted by law, Pethood is not liable for the conduct of any member or for anything members arrange between themselves — including any injury, loss, damage, theft, or harm to you, another person, your home, or any animal arising from a meet-up, playdate, favour, walk, sitting arrangement, or any other offline interaction.

To the maximum extent permitted by law, Pethood and its officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill. Where liability cannot be excluded, our total aggregate liability is limited to the greater of the amounts you paid us (if any) in the 12 months before the claim, or EUR 100. These limits do not exclude liability that cannot be excluded by law (such as for death or personal injury caused by our negligence, or fraud).

Indemnity

You agree to indemnify and hold Pethood harmless from any claims, damages, losses, and reasonable costs (including legal fees) arising out of your use of the Service, Your Content, your breach of these Terms, or any arrangement or interaction you have with another member.

Suspension & termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, create risk or legal exposure, or if we discontinue the Service. Sections that by their nature should survive termination (content licence carve-outs, disclaimers, liability limits, indemnity, and governing law) continue to apply.

Governing law

These Terms are governed by the laws of the Republic of Croatia, without regard to conflict-of-law rules. The courts of Zagreb, Croatia have jurisdiction, subject to any mandatory consumer-protection rights that entitle you to bring proceedings in your country of residence.

Changes to these terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you (for example, in the app or by email) and update the "Last updated" date above. Continuing to use the Service after changes take effect means you accept the updated Terms.